Discord has become the one of the most famous and preferred platforms for live gaming. However, you don't have to be a gamer to create a server and enjoy all of Discord's cool features. One of these ...

Telegram Messenger is quite popular, more than you might think. It’s not yet on the same level as WhatsApp due to only amassing 550 million monthly users, and 55 million daily users on a consistent ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Businesses and developers will be able to make bots for the newly ...

Facebook recently unveiled the new Facebook Messenger platform at the company’s annual F8 Conference. The update can be summed up in one word: bots. Now, you can use Facebook Messenger to not only ...

Last week, OpenAI unveiled the GPT Store. It’s a service, built into ChatGPT Plus, that lets you find and use custom versions of ChatGPT created by . . . well, anyone. And they can do anything that ...

This year, we’ve watched Apple, Google, Facebook, Samsung, Microsoft, and many other tech giants make acquisitions or launch products to get into the bot business. They’re building bot ecosystems ...

Messenger is all about bots now. As expected, Facebook unveiled the Send and Receive API at its F8 conference. It lets you create bots for Messenger to search for things and interact with businesses.

Editor's Note: The following is a guest post from Rurik Bradbury, LivePerson's global head of research and communications. Last year was dubbed by some the year of "conversational commerce." The idea ...